Hourly, half-day and full-day passes
You can cancel a pass from its page in My Bookings until the booking starts.
- At least 24 hours before the start: a full refund.
- Less than 24 hours before the start: a 50% refund.
- After the booking has started: no refund, and the booking can no longer be cancelled.
Rescheduling
Rescheduling is free and can be done any time before a booking starts. The new date keeps your space type, seats, price and check-in QR code. Moving to a time that runs past midnight is not possible.
Memberships
Memberships renew automatically at the end of each cycle. You can turn off auto-renew at any time from My Memberships, and your plan stays active until the end of the cycle you have paid for.
Cycles that have already started are not refunded. If a membership has not started yet, contact us and we will cancel it with a full refund.
- Pause a membership for up to 5 days at a time. Your seat stays held and the paused days are added to the end of your cycle.
- Resume early whenever you like. Unused pause days are taken back off the cycle.
If a venue cancels
If a partner venue cannot honour your booking, for example because of an unplanned closure, we refund you in full or move you to a comparable space nearby, whichever you prefer.
How refunds are paid
Refunds go back to the payment method you used and usually arrive within 5 to 7 working days. Coupons used on a cancelled booking are not reissued.
Getting help
If something went wrong with a booking, contact us within 7 days with your booking ID and we will look into it.